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inlingua Customer Service

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One of inlingua’s core competencies is an emphasis on providing excellent customer service. Maintaining strong relationships with our clients in New York City and New Jersey is very important to inlingua.

We educate our clients.
We have found that many of our corporate contacts may not have technical backgrounds in translation services and educating our clients on how the process works from start to finish is part of our job.  We are also on hand to provide guidance on a variety of matters, whether it is finding a more cost-effective way to handle a project, giving advice as to when proofreading is needed, sharing information on the subtleties of a specific language,  or understanding word expansion.

We believe in open communication.
We welcome and encourage frequent and open communication to ensure that our clients have a full understanding of the project from our end and that we also have as much information as possible to execute the finest language translations.  All contact is centralized through our highly professional Translation Coordinators located in our offices in NYC and NJ. These project managers have many years of experience in the language and cultural fields.

We care about quality over volume. 
At inlingua Translation Services our primary concern is not about volume but about quality.  We believe that professional customer-oriented service combined with high-quality language translators is still the only way to be assured that translated documents accurately convey the intended meaning.

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