inlingua Customer Service
One of inlingua’s core competencies is an emphasis on providing excellent customer service. Maintaining collaborative relationships with our clients is very important to inlingua and we have a highly professional team in place with each member dedicated to a specific aspect of account management and customer service.
The inlingua team
95% of the staff members at inlingua Metro New York have training, language, and educational backgrounds. They bring a natural passion, enthusiasm, and dedication to their professional interactions and duties.
Our Executive Director sits on the Board of inlingua International Pedagogical Services and was President of inlingua Americas for 15 years. Our Vice-President was President of inlingua International for seven years, and is currently President of inlingua Americas. Their involvement with our organization allows our team to be well-informed of new materials, tools, and changes in our company and industry.
inlingua believes in the importance of a supportive administrative presence. Our administrative staff works closely with our students to set up convenient schedules. On the first day of class students are given an orientation and policies and procedures are discussed. Our administrative staff handles invoicing matters and manages all center operations.
Strong pedagogical support of our instructors is critical to the success of our programs. Our pedagogical staff reviews instructors’ lesson plans and meets with them regularly to provide pedagogical guidance. If our students face any special challenges or needs, a pedagogical staff member provides solutions. In addition to developing specialized curriculum, delivering method training and enhanced-skills seminars, pedagogical staff reviews progress reports. Together, our pedagogical and administrative staff review course evaluation forms to receive feedback on our professionalism and services.
Having client-service professionals with language training and teaching backgrounds and many years of experience in our field translates into delivery of services that are aligned with our clients’ needs. Our client- service professionals consult with our clients to identify specific individual or organizational needs. They recommend strategies and create proposals offering a variety of options to address customization, pedagogical matters, and cost-effectiveness.
inlingua Metro New York’s Unique Approach for Tracking Your Investment
We can make your accounting easier. inlingua can submit monthly reports designed for you including such information as names of employees taking training, Cost Center or department, Global I.D. or other employee designations, number of sessions taken, and charges for sessions. These reports can be further customized. There is no additional charge for these reports that arrive each month keeping you well-informed of your investment in your employees.
It’s all about respect.
It’s easy to make the assumption that your employees don’t need to learn another language to do business with foreign colleagues and clients because English has become so prevalent. While English is widely spoken worldwide, foreign language training for business professionals can be critical to both individual and organizational success. Learning the language of clients and global partners demonstrates respect for their language and culture, and respect is a key component in building relationships and trust. The very prevalence of English around the world makes your gesture even more valuable.
We can deliver the following programs and more:
We utilize the following valuable tools to set up effective private and group training programs in New York City and New Jersey and protect our clients’ return on investment:
We offer flexible scheduling options:
Flexible Frequency Program (FFP)
Crash Intensity Program (CIP)
Transitioning from another foreign language training provider
A French bank had a high volume of employees taking French language training with another provider. They were interested in contracting with inlingua, but the organization and effort to transition over 100 employees to a new provider were daunting. inlingua Metro New York strategized the transition. In a quick turnaround time, we assessed the skills of all of the employees in group and private training, reorganized group assignments, and set up new schedules. inlingua Metro New York also took on the accounting for the company’s language training investment and developed special monthly financial reports.
Overcoming scheduling difficulties and improving course effectiveness
A law firm in New York City had a need for Mandarin for many of its attorneys, all of whom were intermediate or advanced speakers of the language. The attorneys were all in the same group set up by another foreign language training provider, and there was a disparity in levels. Additionally, scheduling was difficult due to heavy travel schedules. inlingua Metro New York assessed the levels of the attorneys and recommended two groups, an intermediate and an advanced. This helped progress as some had been over-challenged and progress was affected. We also came up with a more practical schedule and system to help those who were traveling to keep up with the classes, and made recommendations for content for lunch discussions in Mandarin.